| 目標(biāo) : 透過(guò)成功的"商品-顧客面對(duì)面"來(lái)達(dá)到績(jī)效 Goal : Achieve your results by being successful in: "face to face customers-merchandise" |
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我們的使命
Our Mission Center | 我們的使命 Our Mission | | | | 顧客 | | | |
| | | | | Customer | | | |
| | | | | 常 置 職 責(zé) | | | |
| | | | | Permanent Responsibilities | | | |
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| | | | | | | | | | | | | 項(xiàng) 目 ITEMS | 完成 Done | 沒(méi)有完成 Not done | |
| | 我們?nèi)康呐Χ紘@著滿足顧客需求這一核心。 | | | | 1. | 保證賣(mài)場(chǎng)整潔及貨品充足、以讓顧客舒適自由的活動(dòng)與便利快速的購(gòu)物。 | | | |
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| | | | | | Guarantee a constantly full,clean and well-arranged sales area, and let customers purchase easily and comfortably with convenience and speed. | | | |
| | 我們的使命是在我們的每一個(gè)市場(chǎng)中成為現(xiàn)代零售業(yè)的楷模。 | | | | | | | |
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| | | | | | | | | | | | | 2. | 帶領(lǐng)員工以熱忱的歡迎及親切的態(tài)度，展現(xiàn)家樂(lè)福的顧客服務(wù)形象。 | | | |
| | We are totally focused on meeting the expectations of our customers. | | | | | | | |
| | | | | | Lead employees to provide a quality customer service image through enthusiastic welcome and friendly attitude. | | | |
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| | Our mission is to be the benchmark in modern retailing in each of our markets. | | | | | | | |
| | | | | 3. | 顧客服務(wù)導(dǎo)向并在部署間以身作則。 | | | |
| | | | | | Be service-minded to act as a role model to your subordinates. | | | |
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| | 我們的顧客 To our customers | | | | | | | | |
| | | | | 4. | 執(zhí)行價(jià)格政策及對(duì)市調(diào)結(jié)果立即采取應(yīng)變措施，以提供顧客最好的售價(jià)。 | | | |
| | 在每一個(gè)國(guó)家、每一種業(yè)態(tài)，在最好的商品選擇中，提供最優(yōu)的價(jià)格。 The best price and the best merchandise, in every banner and every country. | | | | | | | |
| | | | | | Provide the cheapest price to customers by applying pricing policy and reacting to pricing survey immediately. | | | |
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| | | | | | | | | | | | | 5. | 保證課內(nèi)提供給顧客資訊的正確性（價(jià)格牌、促銷端架、商品）。 | | | |
| | 我們的員工 To our employees | | | | | | | |
| | | | | | Guarantee the accuracy of customer information in your department (price tags, TG, products). | | | |
| | 提供一份有前景的工作和激勵(lì)性的報(bào)酬，并以此使員工在相互信任的氛圍中充分發(fā)揮自我能力，并提升自我。 The possibility of growth and fulfilment in a trusting environment, with interesting jobs and motivational compensation. | | | | | | | |
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| | | | | 6. | 傾聽(tīng)顧客的意見(jiàn)，并采取行動(dòng)。 | | | |
| | | | | | Listen to customers and react to their suggestions. | | | |
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| | 我們的股東 To our shareholders | | | | 7. | 傳達(dá)公司文化及核心價(jià)值給顧客。 | | | |
| | | | | | Express our culture and core values to customers. | | | |
| | 提供持續(xù)的投資回報(bào)，并保證我們多元化及全球化的成長(zhǎng)前景。 A sustained return on their investment and the growth prospects of a global, multi-format retailer. | | | | | | | | |
| | | | | 8. | 檢視所有影響課內(nèi)形象的因素（儀容、用語(yǔ)及態(tài)度）， 并立刻采取行動(dòng)。 | | | |
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| | | | | | Review all factors (appearance, language and attitude) that affect the image of the department and take immediate actions. | | | |
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| | 我們的合作伙伴、特許經(jīng)營(yíng)店或分公司 To our partners, franchisees or affiliates | | | | | | | |
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| | 擁有領(lǐng)先的業(yè)態(tài)和品牌，專業(yè)的市場(chǎng)和銷售知識(shí)，采購(gòu)能力和不斷進(jìn)步的技術(shù)。 Leading banners and brands, marketing and sales expertise, purchasing power and constantly improving techniques. | | | | 9. | 確保你及你的員工均能展現(xiàn)出家樂(lè)福的形象。 | | | |
| | | | | | Ensure you and your employees able to reflect the image of Carrefour. | | | |
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| | 我們的供應(yīng)商 To our suppliers | | | | | | | | |
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| | 提供市場(chǎng)、顧客信息，及在平等與互惠的關(guān)系中為完善產(chǎn)品進(jìn)行的合作。 Markets, customer intelligence, and cooperation to improve products through long-term, mutually beneficial relationships. | | | | | | | | |
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| | 全國(guó)性和當(dāng)?shù)厣鐓^(qū) To local and national communities | | | | 特 別 目 標(biāo) | 完成 Done | 沒(méi)有完成 Not done | |
| | | | | Specific objectives | |
| | 作為有責(zé)任感的經(jīng)濟(jì)成員和企業(yè)公民，積極參與社區(qū)的活動(dòng)。 A deep commitment to the community, as a socially responsible economic actor and good corporate citizen. | | | | | | | | |
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超好
